13. Right of withdrawal

13.1. The Purchaser has in any case the right to withdraw from the stipulated contract, without any penalty and without specifying the reason, within the term of 14 (fourteen) working days, starting from the day of receipt of the purchased good.

13.2. The returned products must be returned together with the transport document, behind which the reason for the return must be written. Shipping by registered post is necessary. Shipping costs are the responsibility of the buyer, except in the case in which the same has received defective, damaged or incorrect products. The seller will make every diligent effort to replace damaged or defective products. If the replacement is not possible, the Seller's sole obligation is to reimburse the amount paid by the Purchaser, without prejudice to the Purchaser's rights.

13.3. In the event the Purchaser decides to make use of the right of withdrawal, he must inform the

seller by registered mail with acknowledgment of receipt to the address that will be communicated later by e-mail to support@padrenostrogioielli.com, provided that such communications are confirmed by sending a registered letter with return receipt

to the address Non solo gioielli srls - via Genoino 80 - Frattamaggiore (Na), within 48 (forty-eight) hours

For the purpose of exercising the right of withdrawal, the communication may be validly replaced by the return of the purchased goods, provided that they are in the same terms and always by registered mail. The delivery date to the post office or to the forwarder will be valid between the parties.

13.4. The return of the goods must however take place at the latest within 30 (thirty) days from

date of receipt of the asset itself. In any case, to be entitled to full reimbursement of the price paid, the goods must be returned intact and, in any case, in a normal state of conservation.

13.5. The only expenses payable by the consumer for the exercise of the right of withdrawal pursuant to this article are the direct costs of returning the goods to the Supplier.

13.6. The Supplier will provide for free reimbursement of the full amount paid by the Buyer

within 30 (thirty) days from receipt of the notice of withdrawal.

13.7. With the receipt of the communication with which the Purchaser communicates the exercise of the right of withdrawal, the parties to this contract are released from their reciprocal obligations, without prejudice to the provisions of the previous points of this article.

Return and Refund: It is possible to return the item within 14 days provided it is in perfect condition: unused, packaging and packaging intact.

Return shipping is the responsibility of the purchaser and under his responsibility, so we recommend using a traceable shipping method. Upon receipt of the return, the refund will be issued within 24 hours.

Mail address to request the return: support@padrenostrogioielli.com


Email: support@padrenostrogioielli.com

Whatsapp: +39 342 6894 610

Telephone: +39 342 6894 610

From 11:30 to 13:30 - from 15 to 20:30